Starting Oct. 1, Delta’s updated products and new travel experiences officially take flight. Learn how these new experiences will shape your next journey with us.  

Editor’s Note: The original version of this story ran May 15, when Delta’s updated products and new travel experiences first became available for purchase.  

Beginning Oct. 1, Delta will fly new travel experiences alongside refreshed products: Basic, Classic and Extra for Delta Main, and Classic and Extra for products Delta Comfort and above.*

*Extra available on flights originating from U.S. and Canada. Other select international locations apply. 

For more on what these changes might mean for you, read the Q&A below.  

Q: What’s changing?  

• A: If you purchased a “Basic Economy” ticket (now “Delta Main Basic”) or a non-refundable ticket (now “Classic”) for your journey, you should expect no changes to your travel experience.
• If you purchased a “Refundable” experience for travel on or after Oct. 1 in a market where “Extra” was launched, you will automatically receive the “Extra” experience; there is no action you need to take.  

Q: Can I modify my selected experience (Basic, Classic or Extra) or product (Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) post-purchase?  

• A: Experiences are not able to be modified post-purchase. However, if you would like a different experience, you are able to cancel your itinerary and book a new one (subject to applicable fees and/or fare differences).
• Product upgrades (e.g., moving from Delta Main to Delta Comfort or Delta First) are allowed post-purchase for customers traveling in Classic or Extra experiences. When you upgrade your product, your original experience classification remains consistent across your journey. For example, if you originally booked Delta Main Classic roundtrip from ATL to LAX and choose to upgrade your return flight to Delta First, your return segment will be ticketed as Delta First Classic, preserving your experience while enhancing your product.
• Customers who select a Basic travel experience are not eligible for product upgrades, but may purchase seat assignments within their current product if available. 

Did you know? 

The new shopping experience isn’t the only thing that’s changed in the Fly Delta app. The latest 7.0 release includes live activities for real-time flight updates; Global and Regional Upgrade Certificate redemption; and more. Get the most from your summer travel with Fly Delta 7.0.

Q: Will Basic, Classic and Extra experiences be offered on every route Delta flies? What about mixed-metal itineraries (i.e., international routes that include Delta metal for one leg of the journey and a partner airline plane – KLM, Air France, Korean Air, etc. – for another leg)? 

• A: Our rebranded experiences (“Basic” and “Classic”) will exist across the Delta system; however, "Basic” will be subject to availability.  
  Our new “Extra” experience will be limited to itineraries originating in the U.S. and Canada, as well as select international markets.
• If “Extra” is not available in a given market, customers will see the legacy “Refundable” product in its place.  

Q: How will the Basic, Classic and Extra experiences affect upgrade eligibility for Medallion Members? 

• A: Your Medallion Status and product purchased (i.e., Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) remain the most significant factors when determining your upgrade eligibility.
• In instances where multiple Medallion Members have equivalent Status (Medallion and Million Miler) and purchased the same product, those who purchased an “Extra” experience will receive priority. 

Q: What is included in the “Extra” experience?  

• A: Customers who purchase “Extra” receive:  
  • Higher boarding priority within Delta Main (Zone 5)
  • Base mileage earn at 7 miles per dollar spent on your ticket (excluding taxes and fees)
  • Full refundability of the unflown portion of the ticket back to the original form of payment
  • Same-Day Confirmed flight changes (where available in the U.S. and Canada) 
     

Q: What should I do if My Trips is not displaying the “Extra” experience I purchased?

A: All trip details should reflect the correct products and experiences that you purchased. Even if you do not see the updates in your trip details, the boarding zone and other benefits of Extra will still appear in Delta systems and should be applied correctly. 

Related Topics: Customer Experience