PASSENGER ACCESSIBILITY
At Delta, we believe travel is for everyone. It’s our priority to deliver the best service and ensure accessibility for all Delta customers. While we have long engaged in a variety of initiatives to increase air travel accessibility, our work in this important space is always evolving and we are committed to improving along the way. To request assistance, please visit the Accessible Travel Service page on Delta.com
In 2022, Delta joined airlines across the industry to create a Passenger Accessibility Commitment, as we all work to make air travel more accessible to customers with disabilities.
This industry-wide accessibility commitment complements the Department of Transportation’s Passengers with Disabilities Bill of Rights and is backed up by important actions Delta has taken throughout the years which include:
ADVISORY BOARD ON DISABILITY
Delta has a long-standing advisory board on disability composed of frequent Delta flyers who themselves have disabilities or are experts on certain disabilities. This critical team shares first-hand experiences and expertise to guide their recommendations for how we serve customers. Delta involves our advisory board in creating experiences pertaining to aircraft, airport renovations, procedures and more -- and we engage them early and often before we make decisions impacting people with disabilities.
WHITE-GLOVE SERVICE
At Delta’s specialized and dedicated customer mobility team is trained to offer elevated and personalized service for customers with assistive devices. This specialized training focuses on proper and careful handling of assistive devices ensuring timely and safe handling. The White Glove Service will continue to expand its scope over the coming months to offer a more holistic offering from curb to seat including expedited service recovery in the event of a service failure. The customer mobility team launched in Atlanta this summer and continues to expand across the hubs and key domestic markets by the end of 2022.
UP-TO-DATE RESOURCES
It’s our priority to deliver the best service and ensure accessibility for all Delta customers. Before boarding, in the air, at your destination and anywhere in between, our gate agents and attendants are available to assist. We maintain comprehensive resources on our accessible travel services on our Accessible Travel Service page on Delta.com.
RELATED LINKS
Accessibility in travel: Customer shares perspective on traveling with autism | Delta News Hub
Three things to know about Delta’s commitment to accessible travel | Delta News Hub
For customers on the autism spectrum, the Delta travel experience is welcoming | Delta News Hub
World Autism Awareness Day: Delta people help families navigate travel | Delta News Hub
Delta named top US workplace for disability inclusion | Delta News Hub
All the ways Delta is making travel more accessible | Delta News Hub
